IT services go beyond the knowledge to turn on computers and go online. There is heavy use of technology in many firms, especially where much of the work is done by machines. You will enjoy when every system is working as it should be but the situation will be very different if everything fails. You will find a lot of entrepreneurs living their workstation to help in sorting out IT issues even when they have no idea where to start. Nevertheless, even as the CEO there will be less you can do in helping unless you call an expert. It is important to hire someone who will be at the site within minutes when the IT system has failed. The service providers are not just on call during the day but also the night. These professional understand that the systems can still fail during the night and for a company that relies heavily on technology it will be a mess if they are made to wait until dawn for the issue to be sorted out.
When you have to hire IT experts that will be on the ground all the time, your salary budget might go up considerably and this is an expense the middle-sized and small enterprises cannot afford which means outsourcing is the better alternative. It does not affect the ability to get the services anytime you need them. If you are outsourcing, it is not your responsibility to give the service provider money to go for technical training but you get to enjoy the benefits. The better part is that the professional will already have great skills and even wide knowledge on the matter which allow him or her to make diagnoses faster in terms of technical problems and also come up with the proper way to solve them.
You will also be getting experts who will help you get technology that aligns well with the business strategies you have. They do not limit their knowledge on how the technology works but also how it marries with business. When you use technology right, you will achieve your goals faster. In case you have an in-house team where only one person understands how to work the system, you will be at a loss if they decide to walk out of the door. When you already have several IT service providers you can contact when you need the services, the risk of operations being affected by the resigning of one employee will be mitigated.